unsatisfactory service

While we went to the Immigration Department, we took advantage to apply for aTi’s  (17+)  new passport.  Although the officer (please refer to the yesterday’s entry) was checking all the customer’s documents individually before proceeding to the number collection counter, she missed to check her birth certificate due to her age (under 18). That’s why we went to Jabatan Pendaftaran Negara (JPN) which is luckily just located next building to get her birth certificate’s copy.

Although there were not many customer’s at the JPN, but the service was very poor.

Luckily aTi got her passport done before the office closed that day.